Problem 1: Widget is not seen when the “Checkout” button is clicked
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
- If it still does not works, the theme’s checkout button might be missing a listener or there might be conflicts with another third party app.
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to the offer products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: If you want to customize your widget appearance
Solution 3:
Follow the below steps
- Navigate to “customize” under the app section
- From the “Cart upsell/ down sell (pop up)” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.
Problem 4: If the pop up bypasses the terms and conditions checkbox in the cart.
Solution 4:
Follow the below steps
- In your cart, right click and choose “inspect”
- Click on the element selector.
- Hover over the checkbox in the “terms and conditions” and click on the checkbox.
- Now, look for the highlighted section in the console.
- Copy the class or ID of the highlighted section and copy it.
- Now, go to “customize”
- Select “Edit widget” from the cart add-ons upsell/ down-sell
- From the “Other settings” section, check the box that says “Process offer only if T & C box is checked”.
- Now enter the copied Id or class in the section that appears below and click on save.
- Note: If you enter the class, specify “.” before the class name and replace the spaces with “.”
- If you enter the ID, specify “#” before the ID name.
- Now, when you directly click on “Checkout button”, it will first show an error to accept the “terms and conditions”. Only after you accept it, the cart add-on pop up will appear.
If you still face an issue, contact our support team for free setup assistance.
Problem 5: If the added product is again shown in the offer
Solution 5:
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.