Problem 1: Widget is not seen when the “Checkout” button is clicked
Solution :
There are many reasons your widget might not appear on the product page.
Check the following
1. Ensure the offer products are active and available in stock.
2. The Selleasy app embed is enabled in your theme editor. This can be done from your theme customizer.
3. The widget will not be seen if the cart has only the offer products and does not have the trigger product.
4. Sometimes the Selleasy app might not be able to detect the Checkout button either because of a conflict with the theme or with another third party app.
In such cases, it can be solved explicitly specifying the checkout button’s HTML/CSS selector in the Selleasy admin.
Finding the html selector and adding it to the admin page can be quite technical. You can always contact our customer support for free setup assistance.
But if you wish to do this yourself, follow the below steps. Check out the video to know how to do it.
- Right-click on your cart page.
- Click on “Inspect”.
- Once the screen opens, click on the small inspector tool icon, then click on the “Checkout” button.
- After this, a section will be highlighted in the console section.
- Check if the following text is visible:
lb-checkout-listener="true"
- If the above text (The listener) is not present, copy the class name from the highlighted section.
- Navigate to “Customize” from the Selleasy admin.
- Click on “Edit Settings” under Common Settings and Customizations.
- Paste the class name into the Checkout button selector box under the Other Settings section.
- Save your changes and refresh your store.
- The widget can now be seen when the checkout button is clicked.
- If you still face issues, contact our support team for free setup assistance.
Problem 2: Discount is not applied to the offer products
Solution :
Check for the following
- If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
- In case you have multiple discounts that you are trying to apply, keep the discount combination active.
Problem 3: I want to customize the widget appearance and styling
Solution :
Follow the below steps
- Navigate to “Customize” under the app section
- From the “Cart add-ons (Pop up)” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” or “Text and translations” and make the necessary changes.
- Save and exit.
- Navigate to your store to see the changes made.
- In case you are not able to achieve the desired results and need more control, Custom CSS can be added in Selleasy. If you know how to add a custom CSS you can do it yourself or you can contact our customer support for free setup assistance.
Problem 4: My pop up bypasses the terms and conditions checkbox in the cart.
Solution :
Sometimes the pop up appears even when the terms and conditions box is not checked. In such cases, you need to manually specify the HTML/CSS selector of the checkbox and add it to the Selleasy admin.
The process is quite technical and you can always contact the customer support for free setup assistance. But, if you wish to do it yourself, you can watch the video and follow the steps
- In your cart, right click and choose “inspect”
- Click on the element selector.
- Hover over the checkbox in the “terms and conditions” and click on the checkbox.
- Now, look for the highlighted section in the console.
- Copy the class or ID of the highlighted section and copy it.
- Now, go to “customize”
- Select “Edit widget” from the cart add-ons upsell/ down-sell
- From the “Other settings” section, check the box that says “Process offer only if T & C box is checked”.
- Now enter the copied Id or class in the section that appears below and click on save.
- Note: If you enter the class, specify “.” before the class name and replace the spaces with “.”
- If you enter the ID, specify “#” before the ID name.
- Now, when you directly click on “Checkout button”, it will first show an error to accept the “terms and conditions”. Only after you accept it, the cart add-on pop up will appear.
- If you still face an issue, contact our support team for free setup assistance.
Problem 5: A product in the cart or order is again shown in the offer
Solution :
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.
- If you still have issues, contact our customer support team for free setup assistance.
