Note
The Checkout upsell campaign works only if you have a Shopify plus plan.
Problem 1: Widget is not seen in the checkout page
Solution :
There are many reasons your widget might not appear on the product page.
Check the following
1. Ensure the offer products are active and available in stock.
2. The “Checkout upsell” app block is added in your theme. (2.0 theme).
3. The widget will not be seen if the order has only the offer products and does not have the trigger product.
4. If you still have issues, contact our support team for free setup assistance.
Problem 2: Discount is not applied to Checkout upsell products
Solution :
Check the following
- If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
- In case you have multiple discounts that you are trying to apply, keep the discount combination active.
3. If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: The purchased product is again shown in the offer
Solution :
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.
3. If you still have issues, you can always contact our customer support team for free setup assistance.
