Problem 1: My FBT widget is not visible in the product page
Solution :
There are many reasons your widget might not appear on the product page.
Check the following
1. Ensure the offer products are active and available in stock.
2. The Selleasy app embed is enabled in your theme editor. This can be done from your theme customizer.
3. The “FBT Classic” app block is added in your theme (2.0)
4. If you are using an older theme that does not support app blocks, custom positioning has to be done.
5. If you still have issues, contact our support team for free setup assistance through chat or schedule a zoom call.
Problem 2: Discount is not applied to FBT Classic campaign products
Solution :
Check for the following
1. If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
2. In case you have multiple discounts that you are trying to apply, keep the discount combination active.
3. If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: I want to redirect to cart drawer instead of cart page when the FBT bundle is added
Solution :
This feature may not be available for all the themes. Try the following steps and if the issue still persists contact our support team.
- Navigate to “Customize” under the app section
- From the “FBT Classic” widget, click on “Edit widget”
- Scroll down to the “Other settings” section
- And from the drop down of “Action after offer is added”, choose “Stay on the same page”
- Save this and refresh the screen in your online store.
- You must be able to redirect to the cart drawer instead of the cart page.
- If it’s still not working, contact our support team for free setup assistance through chat or schedule a call in zoom.
Problem 4: I want to customize the widget appearance and styling
Solution :
Follow the below steps
- Navigate to “Customize” under the app section
- From the “FBT Classic” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” or “Text and translations” and make the necessary changes.
- You can check the basic mode and advanced mode for more settings.
6. Save and exit.
7. Navigate to your store to see the changes made.
8. If you do not have the required supporting field here, custom CSS can be added.
9. If you find this challenging, you can contact our customer support via chat or zoom for free setup assistance.
