Problem 1: I do not see the widget in the cart drawer
Solution :
The only method to place the widget in the cart drawer is by Custom positioning. Check the link
If you still face an issue, contact our support team for free setup assistance.
Problem 2: Discount is not applied to the offer products
Solution :
Check for the following
- If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
- In case you have multiple discounts that you are trying to apply, keep the discount combination active.
- If you still have issues, contact our customer support team for free setup assistance.
Problem 3: I want to customize the widget appearance and styling
Solution :
Follow the below steps
- Navigate to “Customize” under the app section
- From the “In cart upsell” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” or “Text and translations” and make the necessary changes.
- Save and exit.
- Navigate to your store to see the changes made.
- In case you are not able to achieve the desired results and need more control, Custom CSS can be added in Selleasy. If you know how to add a custom CSS you can do it yourself or you can contact our customer support for free setup assistance.
Problem 4: A product in the cart or order is again shown in the offer
Solution :
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.
- If you still have issues, you can always contact our customer support team for free setup assistance.
