Problem 1: Widget is not seen in the cart page
Solution 1:
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
- The “In cart upsell” app block is added in your theme. (2.0 theme)
- For themes other than 2.0, custom positioning has to be done.
Contact our support team for free setup assistance.
Problem 2: Widget is not seen in the cart drawer
Solution 2:
Custom positioning has to be done. Check the link
If you still face an issue, contact our support team for free setup assistance.
Problem 3: Discount is not applied to the offer products
Solution 3:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 4: If you want to customize your widget appearance
Solution 4:
Follow the below steps
- Navigate to “customize” under the app section
- From the “In cart upsell” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.
Problem 5: When adding the products from in cart widget, if it bypasses the terms and conditions checkbox and redirects to checkout page
Solution 5:
Follow the below steps
- In your cart, right click and choose “inspect”
- Click on the element selector.
- Hover over the checkbox in the “terms and conditions” and click on the checkbox.
- Now, look for the highlighted section in the console.
- Copy the class or ID of the highlighted section and copy it.
- Now, go to “customize”
- Select “Edit widget” from the In cart upsell
- From the “Other settings” section, check the box that says “Process offer only if T & C box is checked”.
- Now enter the copied Id or class in the section that appears below and click on save.
- Note: If you enter the class, specify “.” before the class name and replace the spaces with “.”
- If you enter the ID, specify “#” before the ID name.
- Now, when you try to add a product from the in cart widget, it first shows an alert to accept the terms and conditions and only then allows you to add the product.
If you still face an issue, contact our support team for free setup assistance.
Problem 6: If the added product is again shown in the offer
Solution 6:
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.