Problem 1: Widget is not seen when the order is completed
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- Check if the app is enabled in Shopify
- Navigate to the setting of Shopify
- Click on checkout and scroll down
- In the post purchase page section, check if the Selleasy app is enabled.
- Check if the payment is made via credit card or Paypal express.
- The payment should be made via the Shopify payment gateway.
- Make sure your store’s default currency and checkout currency are the same.
- The order must include a payment and not be entirely free or use a 100% discount code for testing, as Shopify requires a paid transaction to trigger the post-purchase upsell campaign.
Problem 2: If the purchased product is again shown in the offer
Solution 2:
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.