Problem 1: Widget is not seen in the product page
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
- The “Add-ons carousel” app block is added in your theme. (2.0 theme)
- For themes other than 2.0, custom positioning has to be done.
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to Add-ons carousel products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify/ third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: If add-ons are not added to cart
Solution 3: The theme’s add button might be missing a listener or there might be conflicts with another third party app.
Contact our support team for free setup assistance.
Problem 4: If you want to customize your widget appearance
Solution 4:
Follow the below steps
- Navigate to “Customize” under the app section
- From the “Product add-ons(carousel)” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.