Problem 1: Widget is not seen when the “Add to cart” button is clicked
Solution 1:
- All the “offer products” are active in your online store
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
If it still does not work, the theme’s add button might be missing a listener or there might be conflicts with another third party app.
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to Add-ons pop up products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify/ third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: If you want to customize your widget appearance
Solution 3:
Follow the below steps
- Navigate to “customize” under the app section
- From the “Product add-ons (pop up)” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.