Problem 1: Widget is not seen when the “Add to cart” button is clicked
Solution :
There are many reasons your widget might not appear on the product page when the “Add to cart” button is clicked.
Check the following
1. Ensure the offer products are active and available in stock.
2. The Selleasy app embed is enabled in your theme editor. This can be done from your theme customizer.
3. Sometimes the Selleasy app might not be able to detect the Add to cart button either because of a conflict with the theme or with another third party app.
In such cases, it can be solved explicitly specifying the Add to cart button’s HTML/CSS selector in the Selleasy admin.
Finding the html selector and adding it to the admin page can be quite technical. You can always contact our customer support for free setup assistance.
But if you wish to do this yourself, follow the below steps. Check out the video to know how to do it.
Problem 2: Discount is not applied to Add-ons pop up products
Solution :
Check for the following
- If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
- In case you have multiple discounts that you are trying to apply, keep the discount combination active.
Problem 3: I want to customize the widget appearance and styling
Solution :
Follow the below steps
- Navigate to “customize” under the app section
- From the “FBT List” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” or ”Text and translations” and make the necessary changes.
- You can check the basic mode and advanced mode for more settings.
6. Save and exit.
7. Navigate to your store to see the changes made.
8. If you do not have the required supporting field here, custom CSS can be added.
9. If you find this challenging, you can contact our customer support via chat or zoom for free setup assistance.
