Problem 1: Widget is not seen when the “Add to cart” button is clicked
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to the offer products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: If you want to customize your widget appearance
Solution 3:
Follow the below steps
- Navigate to “customize” under the app section
- From the “Product upsell/ down sell (pop up)” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.