Problem 1: Widget is not seen when the “Add to cart” button is clicked
Solution :
There are many reasons your widget might not appear on the product page.
Check the following
1. Ensure the offer products are active and available in stock.
2. The Selleasy app embed is enabled in your theme editor. This can be done from your theme customizer.
3. If the issue still persists, contact our customer support team for free setup assistance.
Problem 2: Discount is not applied to the offer products
Solution :
Check for the following
- If you have any other discount app installed, it might be conflicting. Unused apps can be uninstalled.
- In case you have multiple discounts that you are trying to apply, keep the discount combination active.
Problem 3: I want to customize the widget appearance and styling
Solution :
Solution :
Follow the below steps
- Navigate to “customize” under the app section
- From the “FBT List” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” or ”Text and translations” and make the necessary changes.
- You can check the basic mode and advanced mode for more settings.
6. Save and exit.
7. Navigate to your store to see the changes made.
8. If you do not have the required supporting field here, custom CSS can be added.
9. If you find this challenging, you can contact our customer support via chat or zoom for free setup assistance.
