Problem 1: Widget is not seen in the product page
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The Selleasy app is enabled in your theme.
- The “STC grid” app block is added in your theme. (2.0 theme)
- For themes other than 2.0, custom positioning has to be done.
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to STC grid products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify/ third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: Redirect to cart drawer instead of cart page when STC grid campaign is added
Solution 3:
Follow the below steps
- Navigate to “customize” under the app section
- From the “STC grid” widget, click on “Edit widget”
- Scroll down to the “Other settings” section
- And from the drop down of “Action after offer is added”, choose “Stay on the same page”
- Save this and refresh your screen.
- You must be able to redirect to the cart drawer instead of the cart page.
If it’s still not working, contact our support team for free setup assistance.
Problem 4: If you want to customize your widget appearance
Solution 4:
Follow the below steps
- Navigate to “customize” under the app section
- From the “STC grid” widget, click on “Edit widget”
- From "Widget appearance” click on “Customize”
- Choose “Widget theming” and make the necessary changes.
- Save and exit.