Problem 1: Widget is not seen in the thank you page or order status page
Solution 1:
Check for the following
- All the “offer products” are active in your online store.
- All the “offer products” are in stock.
- The “TY/OS upsell” app block is added in your theme. (2.0 theme)
Contact our support team for free setup assistance.
Problem 2: Discount is not applied to Thank you/Order status page upsell products
Solution 2:
Check for the following
- If the order has any other discounts from Shopify or a third party app.
- If any other discounts are seen, make sure the discount combination is active in Selleasy and Shopify/ third party apps.
If it is still not working, there might be theme or app conflicts. Contact our support team for free setup assistance.
Problem 3: If the purchased product is again shown in the offer
Solution 3:
Follow the below steps.
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”
- Check the box, “Don't show products if it's already in cart or order”
- Save the settings.
Problem 4: To avoid charging a shipping fee for orders created through the Thank You / Order Status page upsell.
Solution 4:
- Navigate to the Selleasy app campaign section.
- Choose the campaign where the changes have to be made.
- Scroll down to “campaign settings”.
- Check the box, “Do not charge shipping for this offer”.
- Save the settings.